Welcome to the privacy policy of Digirovers Pvt. Ltd.

At Digirovers, We are committed to safeguarding the privacy of our clients and website visitors. This Privacy Policy, effective from (date), outlines how We collect, use, and protect your personal information when you interact with us, whether by scheduling a meeting with our team, using our website, or contacting us through various means. We will protect the information of our website visitors, and keep it secure as per the applicable laws of privacy and data protection laws. We want the website users to trust our services and the way We use your information, and We want to keep you informed via this Privacy Policy. By accessing our services, you consent to the practices described in this Privacy Policy.

This Privacy Policy explains in detail who We are, about our company, and how and why We collect your information through our website, apps, third-party websites and social media channels, or offline. Please note that specific additional rights may apply in future if required by the law.

This privacy policy also states the purposes for which the personal information of the User is collected, the parties with whom this information is shared and the measures undertaken to protect the security of the data. This policy will also inform the users about their rights and the choices they get with respect to the personal information they share with us, and how they can connect with us about our privacy practices.

You are advised to read this privacy statement carefully before using any of our services. Please note that this privacy policy is subject to change with time, and We will make sure to inform you about the same via email or text message.

Who We Are?

This Privacy Policy Statement is issued by Digirovers (collectively referred to as “Digirovers”, “Digirovers Pvt Ltd ”, “We”, “Us”, or “Our” in this Privacy Statement) and covers information that We collect and use in the course of our business. When We mention “Digirovers”, “We”, “Us”, or “Our”, We are referring to our company’s website that processes our User’s ( “You’, “Your “,” the User”) personal information. Your information may also be collected and used by affiliates associated with Digirovers Pvt Ltd. Please note that these affiliates are independently owned, and their use of your information is covered by their own privacy policies, not this one.

About DigiRovers

Digirovers is a leading, data-driven digital marketing agency working on changing the performance-marketing dynamics. Established over four years ago, the company helps clients scale profits via a team of highly skilled specialists with over 45 years of combined experience.
We currently are the frontrunners in mobile strategy and performance marketing in BFSI, Gaming, FMCG, Media & Entertainment, Automobile, Agriculture, Realty, Pharma and Government sectors.

User Consent

When You use Our Website, i.e. when You create an account, communicate with Us, or list Your requirements (on Our website or via social media platforms), You ‘agree’ to provide us with Your consent to collect, use, and share Your personal information as mentioned and described in this policy. In cases wherein the User resides in a country with data protection laws, We at Digirovers may require their absolute consent to use our website before moving forward with additional operations. It is also to be noted that all the consents taken from You at the time of registration for Our services will be considered valid for processing Your personal information.

Definitions Of the Terms Used in the Privacy Policy

1. Data: Data refers to the personal information of the User collected, including sensitive personal information and special category data as required and defined under the Data Protection Laws. It involves the information about You, which Digirovers collects, receives, or processes in collection with Your use of the website or other third-party websites.
2. Cookies: Cookies refer to a small file placed in Your device by our official website when You visit and/or certain features of our website. A cookie usually allows our website to remember Your preferences and actions for a certain period of time.
3. Data Protection Laws: The Data Protection Laws include any applicable laws that are currently in force with respect to the processing of data.
4. Partners: Partners are the select third parties with whom We have contracts for the purpose of business as described in the privacy policy.

Information that We Collect from You

Personal Data Types

Personal data, commonly referred to as personal information, refers to any information about an individual that can be used to identify that person. It excludes data from which the identity has been removed or cannot be disclosed and thus is regarded as anonymous data.

We may collect, use, retain, and transfer many types of personal data about You, collected from and about You when You visit Our website (website’s name) and the Digirovers developer portal, and individuals that use any of our online services, which includes the Mobile engagement platform, APIs, and Connect services. This privacy policy covers personal information collected by Digirovers, which We have classified as follows:

1. Identity Data comprises First name, maiden name, last name, username or similar identifier, title, date of birth, gender, nationality, and passport or identification card details.
2. Contact Information contains billing information, home and business addresses, email addresses, and phone numbers.
3. Financial Information comprises bank account and payment card information.
4. Transaction Data includes information about payments made to and received from You, as well as information regarding services purchased from us.
5. Technical Data includes Your IP address, login information, browser type and version, time zone settings and location, operating system and platform, and other technology on the devices You use to access this website.
6. Profile Data comprises Your username (the identifier email address used to log in to the website) and Your password, queries made by You, Your interests, preferences, feedback, and survey responses.
7. Usage Data is information about how You interact with our website and services.
8. Marketing and Public Relations Data comprises Your preferences for receiving marketing communications from us and our third-party partners, as well as Your communication preferences. We may also use and distribute information that does not directly or indirectly identify Your name, such as statistical or demographic data, for any reason (Aggregated Data). However, if We combine or connect Aggregated Data with Your personal data in such a way that it can be used to directly or indirectly identify You, We accept the combined data as personal data and handle it as per this privacy policy.

In some other circumstances, We may also collect and process some exceptional categories of personal data. We will only collect this data in accordance with the applicable law, and this may require Your consent as well.

Failure to Provide Personal Data

We need Your personal data in certain cases to carry out our duties to You in connection with the services You request from us (such as to meet Your queries or provide You with additional services) or to comply with certain legal requirements. If You do not supply us with accurate information, We may be unable to provide You with the services you require. We will, of course, inform You if this occurs.

Who Makes the Decisions On the Usage of Personal Data by Digirovers?‍

In certain circumstances, Digirovers gathers personal data in its capacity as a “controller,” which implies that Digirovers controls and is accountable for determining the means and purposes of processing personal data. However, We typically gather and use personal data in its capacity as a “processor” or service supplier for our corporate customers. This implies that when our business clients use our services to connect with their own and potential consumers, We are gathering personal data from them and on their behalf. We only process this ‘client personal information’ after following the instructions of the relevant business customer and in accordance with their privacy policy.

How Do We Collect Your Personal Data?

Your personal information is made available to us in a variety of ways, including:

Direct Interaction: You may provide us with Your Identity, Contact, Financial, Transaction, Profile, and Marketing and Communications Data by completing forms or communicating with us via post, phone, email, or other means. This includes personal information You give when You:

• Provide Information directly to Digirovers when requesting for a service
• Create an account on our website; subscribe to our newsletter or other publications
• Request marketing communications be sent to You
• Provide feedback or contact us.

Cookies and related technologies: We will automatically gather Technical Data about Your equipment, browsing activity, and trends as You interact with our website. We acquire this personal information through the use of cookies, server logs, IP addresses, maids, commercial information and other similar technologies when You visit our website and use Our apps. If You visit other websites that use our cookies, We may obtain Technical Data about You. For further information, please see Our cookie policy.

Third parties: We will obtain personal and professional information about You from the following third parties:

• Identity, contact, financial, transaction, and profile data obtained from third parties
• Identity, Contact, Financial, Transaction, Profile, and Marketing and Communications are all examples of categories.

Technical data from the below-listed parties:

• Analytics and information providers such as Google and Bing
• Advertising networks, including search engines and social channels

Information We Collect Automatically: When You interact with us, We use “cookies,” pixels, and similar technologies to gather and store certain sorts of information. For additional information, please see the section headed “Data Collected Automatically” below.

Email Communications: When You open an email from Us or click on a link in the email, We often obtain a confirmation (if Your device enables such capabilities). You can opt out of receiving marketing communications from Us by clicking the unsubscribe link at the bottom of every marketing email.

How Do We Use Your Personal Data?

We at Digirovers will only collect and use Your personal data for the below-listed purposes until in cases where it is reasonably considered to be used for some other purposes that are compatible with our original purpose. You may contact Us at (contact number) to get more information with reference to the purposes for which the personal data is processed.

• Determine whether You are an existing client of Digirovers;
• Provide and manage the services You have requested;
• Connect with You regarding the information about services offered by Digirovers and services offered by Our partners
• Analyse and improvise Our online services and properties
• Assess Your eligibility for any requested service
• Deliver content based on predictions about Your actions on Vibes websites and platforms
• Evaluate the success of our marketing activities.
• – Respond to emergencies,
• – safeguard the interests of Vibes, its customers, and third parties.

Some additional information about Marketing

• If you have requested marketing communications from us, or purchased other services from us and have not opted out of receiving such marketing, you may receive them.
• Whenever We disclose Your personal information with a third party for marketing reasons, We will need Your express consent to opt in.
• You can stop receiving promotional emails from us or third parties at any time by logging onto the website and clicking unchecking applicable boxes to alter Your marketing preferences, by following the opt-out instructions on any marketing message sent to You, or by contacting us at any time. We may continue to communicate with You regarding our services, enquiries, or other transactions if these interactions are essential in relation to our delivery of services to You and for not marketing.

Cookies

The website of Digirovers uses cookies and related technologies, along with the personal information as described in this privacy policy, for a variety of purposes for personalising and enhancing customer experience when they visit our website, interact with us using our services, enable preferences, and personalise ads that You see when visiting the website. Cookies refer to the unique identifiers that are transferred to Your device to enable our systems to recognise them. In addition to this, We also use pixels and other similar technologies to examine the traffic on the website and improve Your experience.

When You first visit our website, You will see a pop-up box alerting You of our use of Cookies and seeking Your consent to such use. The pop-up screen may not appear on future visits to our website, but You can adjust Your web browser software if You do not want to receive Cookies or web beacons, which may prevent You from using some of our website’s features. To learn more about these functions, please see Your browser’s instructions or help pages. Furthermore, every page of the Digirovers website contains the cookie preference box where You can learn about the cookies We use on the website. You can also have a look at the cookies in our cookies policy.

Disclosure of Your Personal Data

Digirovers may share Your personal data with the below-mentioned parties for the purposes listed below:

• Service providers based in India who extend website, IT, and system administration services.
• India based professional advisors such as lawyers, auditors, bankers, and insurers who provide banking, consultancy, legal, accounting and insurance services.
• Tax authorities, regulators, and other authorities that require reporting of our processing activities in some circumstances.
• Other third parties based in India include partners, agents, marketing and public relations firms, customer service firms, market researchers, data analytics firms, or comparison websites.
• Third parties to whom We may sell, transfer, or merge parts of our business or assets. Alternatively, We might look to acquire or integrate with other companies. If our company changes hands, the new owners may use Your personal information in the same manner as described in this privacy notice.

Data Security

We have implemented suitable technical and organisational security measures to protect Your personal data from being lost, used or accessed in an unauthorised manner, altered, or disclosed. Furthermore, we restrict access to Your personal data to only those employees, contractors, and other third parties that have a legitimate business need to know. They are bound by a duty of confidentiality and will only process Your personal data on our instructions.
We have procedures in place to deal with any kind of suspected personal data breach and will inform You and any applicable regulator of a breach as required by law.

Data Storage

We will only keep Your personal data for as long as is reasonably necessary to fulfil the purposes for which it was obtained, including any legal, regulatory, tax, accounting, or reporting requirements. In the event of a complaint or if We genuinely believe there is a risk of litigation arising from our engagement with You, We may preserve Your personal data for a longer period of time.

We consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of Your personal data, the purposes for which We process Your personal data, and whether We can achieve those purposes through other means when determining the appropriate retention period for personal data.

Access and Rights

We do not provide our customers with online access to view or edit personal information in our database. But You still have the right to request to get any incorrect or misleading information that We have about You corrected. Digirovers also recognises that being aware of any amendments in Your Personal Information is imperative to properly engaging with You at Your request. Therefore, We encourage You to keep us informed of any changes to Your Personal Information.

If You no longer want us to use Your Personal Information, You can request that it be deleted. Please be aware that if You request that Your Personal Information be deleted, We will be unable to perform Your transactions or provide You with the Services. We may keep some of Your Personal Information for legitimate business reasons, such as fraud detection and prevention and safety enhancement.

We may also preserve and utilise Your Personal Information to the extent required to meet our legal requirements, such as tax, legal reporting, and auditing. Furthermore, because We maintain the Site and Service to prevent accidental or malicious loss and destruction, residual copies of Your Personal Information may remain in our backup systems for a limited time.

User’s Rights

In this section, We have summarised Your rights under data protection law. Some rights are complex, and our descriptions do not include all of the details. As a result, for a thorough explanation of these rights, You should consult the applicable laws and regulatory agencies’ guidelines.

Your principal rights as a user under data protection law include:

1. The right to access;
2. The right to rectification;
3. The right to erasure;
4. The right to restrict processing;
5. The right to object to processing;
6. The right to data portability;
7. The right to complain to a supervisory authority and
8. The right to withdraw consent.

Changes to the Privacy Policy

As our business changes constantly, our privacy policy will also be updated in accordance with the changes. To inform You about the changes in the policy, We may send periodic reminders of our notices and conditions via email, unless You instruct us not to. However, You must also check our website and mobile application from time to time to view the changes. As soon as the updated version is accessible, it will be effective. To learn more about how We are safeguarding Your information, We encourage You to regularly review this Privacy Notice.

How to Contact Us?

If You wish us to request to update, review, or delete Your personal data or want to otherwise reach us, please email us at (contact id). You may contact us for information on Service Providers, Partners and Affiliates with whom We may share Your Data in compliance with this Privacy Notice and applicable law. We will respond to Your request within 30 days.